Indigo Server Down: ‘We regret…’ airline says as it faces technical glitch; long queues, slow check-ins at airport

Indigo Server Down: Longer queues, increased wait time and slower check-ins are expected today on October 5 at IndiGo counters at airports across India as the airlines faces a technical glitch. In a statement, IndiGo said the airline was facing a “temporary system slowdown” in its networks which could result in longer queues and slower check-ins at the airports.

“#6ETravelAdvisory: We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport,” IndiGo said in a series of posts on X.

The airline further said that its team was working to sort out the technical glitch and bring the operations back to normalcy. IndiGo said, “Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible.”

“We regret the inconvenience caused and appreciate your understanding and patience during this time,” the airline said.

IndiGo operates more than 2,000 flights, including international, daily.

The airline informed that their system was restored at around 6 pm.

“ Our airport systems are up and running, and our airport services have eased out effectively. However, we kindly ask for your understanding as we work to restore our other applications. While it may take a little time to achieve full normalcy, we look forward to providing you with a smooth experience soon. Thank you for your understanding and patience. #IndiGohereforyou,” it’s posted on X.

Just over two weeks ago, passengers of an IndiGo flight from Mumbai to Doha waited inside the aircraft for more than four hours as it was delayed due to a technical issue. The flight took off for the Qatar capital from Mumbai airport around 9:45 pm after a delay of nearly 18 hours.

"The aircraft tried to depart for its destination a couple of times but had to finally be called off due to the extended time lag on account of various procedural delays," the airline said in a statement.

A few days before the Mumbai-Doha IndiGo flight incident, IndiGo Airlines issued had an apology after passengers aboard the Delhi-Varanasi flight faced difficulties after the aircraft's air conditioning system malfunctioned and led to chaotic conditions in the aircraft.

“We extend our apologies for the inconvenience experienced on flight 6E 2235 operating from Delhi to Varanasi on September 5, 2024. The discomfort was attributed to fluctuations in cabin temperature, which were adjusted in response to passenger requests. Our cabin crew promptly extended assistance to the affected passenger to address the situation,” read a press statement from the airlines.